VIP Team Manager (ref 8226)

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Marketing

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos



 

Requirements:


Previous experience in a VIP customer service in iGaming is a must

At least 3 years experience in managerial roles, with track record of recruiting, coaching and developing collaborators

You are energetic with a driven personality, who is a great people person, with a strong entrepreneurial spirit.

You are passionate and have a vast understanding of Casino games.

Fluent communication skills both written and oral in English

Highly service orientated and the will to “walk the extra mile”.

Structured, organised and skilled in task-orientation and prioritization.

Data driven, capable of analysing and understanding trends, pattern, player behaviours.

Ability to work independent and as part of a team.

Que funções irão desempenhar

Responsibilities:


Managing operations, performance and development of a team of VIP Account Managers (VIP Management day to day, Quality service, financials, personal growth and coaching)

Accountable for developing & delivering the VIP Management Strategy fully aligned to the company’s brands.

Manage the team of VIP account managers through recurring team meetings, one-to-one catch ups, quarterly performance reviews and tailored training & coaching in order to upskill them.

Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer.

Accountable for driving VIP revenues against agreed and specific KPIs.

Responsible for developing and launching tactics to retain, upsell & win back high value VIP customers.

Running the portfolios as if there were your own P&L; ensuring you work within budgets for player bonuses and events, whilst also working towards turnover and revenue targets.

Identify and actively search for potential VIP players and encourage them to do their future gaming with the company.

Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

Identify potential areas for growth and development and submit proposals to the COO.

Quais os benefícios oferecidos

to be discussed

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