O que procura nos candidatos

The role will cover all aspects of customer service, account management, operational processes of the VIP programmes, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments.

Manage targets and a budget

Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships

Work alongside our Product and Brand Manager teams to increase player activity and drive turnover

Monitor the customer base for new VIP customer potential

Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events

Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required

Improve and expand on product and industry expertise to benefit our VIP customers

Que funções irão desempenhar

Responsibilities:

Reinforcing the Super VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets.

Build exceptional relationships with high value clients to provide a personalised service and gaming experiences tailored to them, across all products.

Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements

Act as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties

Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries

Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported

Quais os benefícios oferecidos

to be discussed