VIP Manager

Expira em: 4 dias

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Marketing

Região: Malta

Responsibilities include:

  • Work on a new VIP customer strategy
  • Executing a new VIP strategy for all company owned brands, with the final scope of maximizing yield, and minimizing churn.
  • VIP customer identification and management
  • Development of VIP focused programs across all brands and products, including acquisition, conversion and retention
  • Driving all Marketing Communication with VIPs and potential VIPs, in order to increase game play, loyalty and increase revenue
  • Weekly and monthly reporting VIP player performance to the Head of Retention and to senior management
  • Regular analytical analysis of competitors and customer landscape in order to ensure competitiveness of the VIP program
  • Ownership of the Loyalty plans across all brands
  • Reports directly to the Head of Retention

Experience and Knowledge Requirements:
Essential Requirements:

  • Pro-active personality, self-starter, needs to have at least 3 years’ experience in VIP Customer and Strategy Management.
  • Excellent understanding of VIPs, marketing, CRM and operations.
  • Previous experience in customer service required (telephone, chat, email, one to one.)
  • Analytical and sales/ marketing skills
  • Good understanding of the gaming industry and gaming personas.
  • Excellent organizational, planning and communicative skills
  • Confident, articulate and tenacious communication style

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