Technical Support Specialist (ref 6906)

  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Malta
  • Outros Serviços, Suporte IT

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

The Technical Support Specialist will be responsible for offering client support to internal and external B2B clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.


 


The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide the highest level of customer satisfaction. The Technical Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to their duties.


 



Skills and Knowledge


 


Required


 


Excellent verbal and written communication skills in English

Previous client-facing technical support experience with great technical proficiency

A positive person with a can-do attitude and willingness to learn

Firm knowledge of SQL/MySQL and ability to query databases

Being able to work on multiple projects/tasks simultaneously while maintaining focus

Attentive to detail

Ability to work independently and collaboratively

Ability to work under pressure and prioritise tasks as required

 


Considered an asset


Possession of an IT-related qualification

Previous experience within the payments industry

Knowledge of API messaging using REST and use of tools such as Postman

Proficiency in Microsoft Excel and the use of formula functions

Que funções irão desempenhar

Overall Responsibilities


 


Responds to client queries via email in a professional and timely manner whilst providing a high level and personalized client experience.

Maintains a consistent and positive customer experience when interacting with clients

Proactively keeps up to date with Ixaris activities, products, and services to ensure queries are handled in a professional manner

Deploy clients on testing and production Ixaris server applications and perform any necessary configurations

Investigate and troubleshoot client operational technical issues

Escalates and resolves cases ensuring corporate SLAs are met

Interacts with third-party suppliers and other departments as required

Prepares documentation for tools and processes

Contributes to ongoing improvements and updates to processes within the team

Contributes to project initiatives by aiding in a project’s delivery and launch by carrying out tasks/actions that are assigned to the Support team

 


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