Technical Support Advisor – English Speaker - WFH Position

  • Full-time
  • 1-5 vagas
  • Expira em 6 dias
  • Salário Competitivo
  • Full-time
  • 1-5 vagas
  • Expira em 6 dias
  • Salário Competitivo
  • Lisboa , Permite-se o tele-trabalho
  • Tecnologias de Informacao, Apoio ao Cliente

Webhelp Portugal

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Oeiras, and Braga and a workforce of more than 2,000 Webhelpians, each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

O que procura nos candidatos

We are looking for:

  • Native or Proficient English (C1/C2 level)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and/or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily*

Que funções irão desempenhar

About the job role:

As a Technical Support Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world. You will be part of a team of 300 people and counting!

 

As a Technical Support Advisor, you will:

  • Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues.
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (Level 1 to Level 4).

Quais os benefícios oferecidos

We offer you:

  • Competitive wages (14 monthly payments per year)
  • Meal Allowance paid in voucher card
  • Performance bonus
  • Free shuttle provided by the company
  • Investment in training and personal development
  • Opportunity to professionally grow inside the Company

Outros aspectos a referir

Life at our company:

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • WorkplaceOeiras (Tagus-Park), Lisbon, Portugal.

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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