O que procura nos candidatos

We are looking for:

• Native or Proficient English (C1/C2 level)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience in Customer Service is a plus
• Previous experience with iOS and/or MacOS, or comparable technology is preferential
• For non-EU residents, it is mandatory to have a valid work permit
• Availability to work from home temporarily*

Que funções irão desempenhar

About the job role:

As a Technical Support Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world. You will be part of a team of 300 people and counting!

As a Technical Support Advisor, you will:

• Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues.
• Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
• Improve your technical skills by troubleshooting issues related to electronic equipment.
• Escalate potential service issues to the appropriate level (Level 1 to Level 4).

Quais os benefícios oferecidos

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal Allowance paid in voucher card
• Performance bonus
• Free shuttle provided by the company
• Investment in training and personal development
• Opportunity to professionally grow inside the Company

Outros aspectos a referir

Life at our company:

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• Workplace: Oeiras (Tagus-Park), Lisbon, Portugal.

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.