Technical Customer Support (M/F) - English Speakers

  • Full-time
  • 6-10 vagas
  • Expira em 11 dias
  • Salário Competitivo
  • Full-time
  • 6-10 vagas
  • Expira em 11 dias
  • Salário Competitivo
  • Porto
  • Contact Centers, Tecnologias de Informacao, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

ManpowerGroup is recruiting a Customer Support Agent fluent in English for Porto city to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm. The agent will answer queries by phone.

ManpowerGroup is a company dedicated to people, providing the best experience in the employment industry. We are an innovative company with a vision towards the future. We are looking for motivated candidates who want to live this experience. Join this journey with us.


What we are looking for:

 

  • Superb written and oral communication skills in English (C1/C2 level);
  • Ability to work independently and in a team environment;
  • Resilient and calm with an ability to assist customers and drive brand loyalty;
  • Good listening skills and extreme attention to detail;
  • Proficiency with desktop computer system and internet skills;
  • Prior customer service experience;
  • Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.


Que funções irão desempenhar

Your responsibilities:


  • Handle and carefully respond to all customer inquiries by phone;
  • Follow up to customer inquiries by taking specific action in a timely manner;
  • Engage with customers in a friendly and professional manner while actively listening to their concerns;
  • Aim to resolve issues on the by phone call and be proactive;

Quais os benefícios oferecidos

What we offer:


  • Strong possibility of career progression;
  • Family environment, small teams, regulated working hours;
  • Initial and continuous training;
  • Work contract – Full time position;
  • Professional hardware: everyone can use a Mac;
  • Opportunity to work in a multicultural environment.


Location: Porto

*The project will start from home and afterwards will be transfered to our client’s site in Matosinhos. All the candidates must have fiber internet service and landline available at home.

Ofertas relacionadas