Tech Support Agent

Expira em: 6 dias

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Suporte IT

Região: Malta


  • Ensure transaction processes work as intended
  • Handle customer queries through different channels including, but not limited to, phone calls, live chat and email
  • Generate new ideas and suggestions for continuous improvements in current systems of processes and procedures to enhance the customer experience


  • Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others
  • Experience in IT troubleshooting
  • Relevant degree or equivalent work experience
  • Prior support experience in a financial or technical fiel
  • Analytical, problem-solving and decision-making skills
  • Ability to multitask and prioritize
  • Fluent in English

Desired skills:

  • Proficient written and oral communication skills in dealing with external customers/users
  • Experience with Microsoft Office, Desk and/or Confluence
  • Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment transaction issues
  • Ability to identify errors and patterns in calculations, data and issues
  • Demonstrated knowledge of SQL skills; should include but not limited to querying the database to gather information and troubleshooting plus experience with updating entries and transactions

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