Team Manager for Customer Support - Porto

  • Full-time
  • 1-5 vagas
  • Expira em 18 dias
  • Competitive wages
  • Full-time
  • 1-5 vagas
  • Expira em 18 dias
  • Competitive wages
  • Porto
  • Contact Centers, Gestao de Equipas

Sitel Portugal

Be a global voice. Join Sitel Group. Many of the world’s best brands depend on our 80,000 people to solve problems and provide unique, fast and reliable service - 3.5 million times per day. We are people helping people – one experience at a time. Working at Sitel is more than a job; it’s a lifetime of opportunities, valuable connections, and life-long skills and experience. We have four sites across Porto and Lisbon. Start your job search and apply today!


O que procura nos candidatos

Grow with us #SitelPortugal.

Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.

 

As a Team Manager, you will be responsible for supervising an assigned team to meet or exceed client and corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

 


What you need to have.
  • Proficient level of Englis (C2)
  • Fluency in a different language will be a plus
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Good organization/time management skills and problem-solving skills
  • Ability to assess agents’ professional, linguistic, technical, and diagnostic skills, identify strengths/weaknesses, and recommend solutions
  • Ability to adhere to all organizational policies and procedures

 

Education and experience.

  • Bachelor’s degree or directly related work experience
  • Previous relevant experience as team manager, especially in a Customer Service environment

 

Que funções irão desempenhar

The job.

  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
  • Undertake formal monthly/ quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. 
  • Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety, and Security responsibilities

 

Quais os benefícios oferecidos

We work hard and reward harder.

We are a growing company that values the diversity of our workforce and the knowledge of our people, focus on providing memorable experiences and new challenges. Are you ready to join?

 

Begin your Sitel journey - Apply Today!

 

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