O que procura nos candidatos
Grow with us #SitelPortugal.
Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.
As a Team Manager, you will be responsible for supervising an assigned team to meet or exceed client and corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
What you need to have.
- Proficient level of Englis (C2)
- Fluency in a different language will be a plus
- Evidence of effective interpersonal, coaching, and leadership skills
- Good organization/time management skills and problem-solving skills
- Ability to assess agents’ professional, linguistic, technical, and diagnostic skills, identify strengths/weaknesses, and recommend solutions
- Ability to adhere to all organizational policies and procedures
Education and experience.
- Bachelor’s degree or directly related work experience
- Previous relevant experience as team manager, especially in a Customer Service environment
Que funções irão desempenhar
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/ quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety, and Security responsibilities
Quais os benefícios oferecidos
We work hard and reward harder.
We are a growing company that values the diversity of our workforce and the knowledge of our people, focus on providing memorable experiences and new challenges. Are you ready to join?
Begin your Sitel journey - Apply Today!