- Full-time
- 21-30 vagas
- Expira em 23 dias
- competitive
- Malta
- Outros Serviços, Atendimento ao Cliente
Betting Connections
With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!
O que procura nos candidatos
Requirements:
Fluent level of written and spoken Swedish and English
Previous experience within the online gaming industry - Sales experience will be considered an advantage
Able to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players
Able to communicate confidently and articulately well whether it's on e-mail, phone or chat
Able to meet demanding targets on a regular basis in order to reach the high service standards expected
Possess an analytical mind-set and detail oriented
Excellent reporting skills using Word, Excel and PowerPoint
Very well organized
Able to work on own initiative whilst also being able to work closely with other departments
What they offer:
Competitive salary
Comprehensive health insurance
Free lunch daily
Regular team events
A friendly, dynamic work environment - They believe that their employees are their main asset
Que funções irão desempenhar
Responsibilities:
Deliver high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value
Manage the growth of middle and low tier VIP customer data base
Answer VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one stop contact point which could include gaming queries
Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
Build strong customer knowledge and use that to tailor promotions to VIPs and any other customer service needs of VIPs
Support the Account Managers, ensuring a seamless service is provided throughout
Work closely with other departments including Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs
Maintain continuous knowledge of VIP Programmes, offers and products whilst also maintaining competitor awareness
Reinforce the VIP service through CRM and promotions across multiple brands or dedicated brand/markets
Quais os benefícios oferecidos
to be discussed
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