Swedish VIP Support Specialist (ref 7928)

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:


Fluent level of written and spoken Swedish and English

Previous experience within the online gaming industry - Sales experience will be considered an advantage

Able to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players

Able to communicate confidently and articulately well whether it's on e-mail, phone or chat

Able to meet demanding targets on a regular basis in order to reach the high service standards expected

Possess an analytical mind-set and detail oriented

Excellent reporting skills using Word, Excel and PowerPoint

Very well organized

Able to work on own initiative whilst also being able to work closely with other departments

 

What they offer:


Competitive salary

Relocation package

Comprehensive health insurance

Free lunch daily

Regular team events

A friendly, dynamic work environment - They believe that their employees are their main asset

 

Que funções irão desempenhar

Responsibilities:


Deliver high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value

Manage the growth of middle and low tier VIP customer data base

Answer VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one stop contact point which could include gaming queries

Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required

Build strong customer knowledge and use that to tailor promotions to VIPs and any other customer service needs of VIPs

Support the Account Managers, ensuring a seamless service is provided throughout

Work closely with other departments including Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs

Maintain continuous knowledge of VIP Programmes, offers and products whilst also maintaining competitor awareness

Reinforce the VIP service through CRM and promotions across multiple brands or dedicated brand/markets

Quais os benefícios oferecidos

to be discussed

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