Teleperformance Portugal

Swedish Supervisor for Contact Center (m/f)

Expira em: 25 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!


Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): a definir

Setor: Contact Centers

Função: Gestao de Equipas

Região: Lisboa



As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.

Our Offer
• Excellent work opportunity in a dynamic leading multinational company; 
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development; 
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Responsibility
• Ensuring the team’s development, monitoring and evaluation;
• Motivating and Coaching the team;
• Managing the team daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators;
• Developing action plans for continuous improvement.

Your Profile
• Native Swedish speakers (mandatory);
• Fluency in English (minimum B2);
• Experience in managing teams;
• Experience from call center environment is a big advantage;
• Dynamism, organization and responsibility;
• Leadership skills;
• Excellent time management;
• Critical thinking;
• Ability to make decisions under high levels of stress;
• Microsoft Office knowledge.

Join us! Be part of a multicultural environment.

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