Swedish speaking customer experience Team Leader (ref 8139)

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


Requirements:

You're a born leader with excellent communication and interpersonal skills and a strong ability to motivate others!

You come with extensive knowledge about Customer Service (via both email and live chat) as well as sports betting, casino and the iGaming industry overall - a must!

Being proactive and having a positive attitude is what will take this role to another level. And in addition to that, you bring with you a strong background working in the customer experience field with a strong customer service ethic and great attention to detail.

You're not afraid to share your ideas and suggestions and you are flexible to work on a shift basis.

Que funções irão desempenhar

Responsibilities:



Recruit new agents with the aim of establishing a proactive team functioning with high standards 

Forecast future workload and propose staffing plans to Head of Customer Experience & Customer Experience Operations Managers

Coach and develop your team on their responsibilities, to ensure continuous improvement of group & individual results. Provide consistent and regular development feedback

Set up goals and objectives for your team and follow these up in monthly 121’s

Ensure that team KPIs are met

Report and analyse team performance on daily, weekly and monthly basis

Ensure Compliance and Responsible Gaming procedures are adhered to by everyone

Plan and organise motivational activities

Ensure team members understand how to meet performance expectations and provide ongoing support

Communicate with relevant teams when Payments/Transaction issues arise

Use your excellent communication and interpersonal skills to motivate others

Work in a proactive manner

Quais os benefícios oferecidos

to be discussed

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