Swedish Senior Support Agent (Remote position)

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 

Qualifications:

 

·      Previous Customer Service Experience

·      2+ years iGaming Experience (must have)

·      Excellent communication skills

·      Previous VIP Experience is a big plus

·      Fluency in English and a native level of Swedish language is required

·      Superb problem solving skills

·      Ability to work independent and as a part of a team

·      Be able to handle stress

·      Tech savvy

Que funções irão desempenhar


 

Duties:

 

·      Answering a high volume of customer’s enquiries via email and live chat

·      Providing customer support on all aspect of the player experience

·      Verifying customer accounts and processing payments

·      Crediting bonuses and free spins to players

·      Assisting in fraud and risk management

·      Taking care of VIP players

Quais os benefícios oferecidos

to be discussed

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