Swedish Customer Support Specialist (Night Shift) (ref 7927)

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

As a Customer Support Specialist, you will be 1st line support for players wishing to contact the company with regards to various matters which include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs. Our client strives to be the best in support and customer care within the industry and they are looking for individuals who possess the same vision.


You will be required to work Night shifts only.



Responsibilities:


Handle customer queries through Live Chat and email

Escalate cases to relevant departments and follow up on the resolution

Work with multiple back offices, internal tools as well as engage with 3rd party providers to ensure customer queries are answered and/or resolved in a timely and correct manner

Assist customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)

Assist customers with their KYC procedures whilst also working closely with the Risk team on these matters

Work closely with the VIP, Marketing and Risk/Payments department

Credit bonuses & Free spins

Upsell the brands promotions

Actively engage customers

 

Requirements:


Fluent Swedish and fluent English language skills (written and spoken)

Customer support experienced

Strong PC and internet skills

Very good problem-solving skills

Strong attention to detail

Strong team player

Good online attitude

 

What they offer:


Competitive salary

Relocation package

Comprehensive health insurance

Regular team events

A friendly, dynamic work environment - They believe that their employees are their main asset

Que funções irão desempenhar

Responsibilities:


Handle customer queries through Live Chat and email

Escalate cases to relevant departments and follow up on the resolution

Work with multiple back offices, internal tools as well as engage with 3rd party providers to ensure customer queries are answered and/or resolved in a timely and correct manner

Assist customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)

Assist customers with their KYC procedures whilst also working closely with the Risk team on these matters

Work closely with the VIP, Marketing and Risk/Payments department

Credit bonuses & Free spins

Upsell the brands promotions

Actively engage customers

Quais os benefícios oferecidos

to be discussed

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