Swedish Customer Service (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • A Definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • A Definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!


Your Role :

We are looking for people with passion, new talents who are looking forward to build a successful career here in Portugal.

Become part of our customer service team and use your chance to start an international career. For applicants from all over Europe, we have prepared a transfer package which, among other things, includes a room in a corporate apartment, the refund of your flight to Lisbon, one free round trip annual flight to your homeland and versatile administrative support upon your arrival in Portugal.


Our Client:

We support world-famous brands such as: Expedia, Facebook, Photobox, Wish and many more in the customer service area.


Responsibility:

Competent, friendly and efficient - that is how professional customer service looks today. Be it per phone, e-mail or even chat, you will be our customers´ first point of contact.


Depending on the client, you will act in different industries and you will focus, among others, on tasks such as:

•  Customer support for bookings, purchases, or goods;

•  Assistance with concerns regarding payment transactions and questions about customer accounts;

•  Technical Support for a number of pc-related issues;

•  Professional management of changes, adjustments, complaints and any other customer concerns.


Your Profile:

•  Native level of written and verbal communication skills in Swedish and good understanding of English (B1 Level);

•  Good computer and internet skills;

•  Fast learning capacity;

•  Excellent communication skills, interpersonal skills and team spirit;

•  Goal-oriented work;

•  Flexibility and resilience;

•  Experience in telephone customer service / call center environment (preferred).

 

Our Offer:

 •  Accommodation in a room of a Teleperformance owned apartment;

•  Initial flight expenses refund;

•  Free annual flight to the homeland;

•  Free Portuguese language courses, water sports, soft trekking and much more for all who are interested;

•  Private health insurance after 6 months of employment;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Intensive training and familiarization phase;

•  Long-term development opportunities;

•  Temporary, renewable employment contract.

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