Swedish Customer Service Agent

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Our client is looking for a Swedish Customer Service Agent to join their growing Customer Service Team in Malta! You will be the focal point of contact for their players and will be responsible for pro-actively engaging with their players, identifying, supporting and driving an amazing gaming experience to their players and preventing poor customer experiences.

 

A great opportunity to kick start your iGaming career with opportunities to grow and develop.

 


 

Requirements:


Native level of Swedish

Fluent level of written and spoken English

Previous on-line customer service experience

A genuine interest in iGaming

Strong communication and interpersonal skills

Excellent written and verbal communication skills

A positive mindset and can-do attitude

Willing to learn and go the extra mile

Creative and forward-thinking

Microsoft Office proficient

Que funções irão desempenhar

Responsibilities:


Nurture and support player relationships via phone, e-mail and live chat

Seek resolutions to players’ queries and issues whilst actively striving to achieve “the correct answer” across all channels

Support and contribute to their CRM infrastructure

Actively share player knowledge and participate in the planning of player engagement initiatives

Monitor and assist in the alignment of campaigns and promotions across all allocated player touch points

Assist with translations, content writing and marketing to ensure that they are delivering the best communication to their players

Contributing new ideas and feedback to keep improving the way they work and exercise your creativity in different ways

Quais os benefícios oferecidos

to be discussed

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