Support Agent (Italian Speaker) full remote (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • above average
  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • above average
  • Todo o país , Permite-se o tele-trabalho
  • Outros Serviços, Multimédia, Contact Centers, Traducao / Linguas, Atendimento ao Cliente, Gestão de Produtos, Tecnicos Especializados, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

What you need:

                     Experience in a Customer Service position (not mandatory).

                     Experience within the travel, tourism, leisure and hospitality industries would be an advantage but is not essential if you have a passion for customer care.

                     “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.

                     Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.

                     A team player who is positive, friendly and has a can-do attitude towards staff and customers.

                     Receptive to constructive feedback and changes within the business.

                     Confident and competent in handling complaints and mediation.

                     Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time.

                     Fluency in written and spoken English & Italian language is essential. (C1 level).

                     Ability to multitask in a fast-paced environment.


Que funções irão desempenhar

The Role:

As a Customer Service Advisor you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.

Quais os benefícios oferecidos

Benefits:

                     Bonus package to reward your hard work.

                     Full-time, paid training to help you on your way to success.

                     A huge learning and development platform tailored to you.

                     Being part of a thriving, open-minded work culture.

                     Work from our beautiful offices when they open again.

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