Supervisor (m/f) EU Project in Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 11 dias
  • €15000-€25000
  • Full-time
  • 1-5 vagas
  • Expira em 11 dias
  • €15000-€25000
  • Lisboa , Permite-se o tele-trabalho
  • Contact Centers, Gestao de Equipas

Conectys Portugal

With facilities in Belgium, Romania, the Philippines and robust Work from Home delivery capabilities, Conectys services over 35 languages with multilingual teams driven by effective processes and proven technology. Its specialised outsourcing capabilities create significant competitive differentiation and brand value for challenger brands and established players that want to be challenged.

O que procura nos candidatos

·       Master’s degree in EU studies/affairs or similar

·       C1 level of English

·       C1 level of an EU language

·       Minimum 1-year experience in team management in similar context

·       Minimum 2 years’ experience in a role requiring proficiency in EU policies, activities & institutions

·       Experience working in a BPO environment is a plus

·       Availability to start in January 2021

·       Solution focused, innovation and proactivity skills

·       Time management and planning skills

Que funções irão desempenhar

·       Team supervision (5-6 Direct Reports) that includes feedback, coaching and motivation

·       Systematic quality control of replies from non-tenured team members

·       On-the-job content and soft-skills training & coordination with the trainer team to define training needs and programs

·       Escalation and return of 2nd level enquiries

·       Drafting and updating model answers and supporting an efficient and up-to date knowledge management system for the client

·       Quality control and reporting to higher management

Quais os benefícios oferecidos

·       Project stability for the next 5 years

·       Permanent remote work from any EU country

·       Possibility of careers growth within other EU institutions

·       Fixed schedule Monday to Friday 9am-6pm CET time

·       Integration in a multicultural and talented team

·       Possibility to participate in quality process improvement

·       Involvement in client’s relationship 

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