Spanish VIP Team Leader - Latam Market (ref 8219)

  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Malta
  • Outros Serviços, Marketing

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Our client is launching in the LATAM market and are looking to hire a VIP Team Leader that will lead their new LATAM VIP Team.

 




Requirements:


Fluent Spanish and English language skills both written and spoken

Experience in a similar team leadership role within the iGaming industry

Ability to positively influence and empower team members

Strong communication and interpersonal skills

Foster teamwork and positive working atmosphere

Customer Oriented

Efficient decision-making and problem-solving skills

Proactive

Hands-on attitude

Good command of Microsoft Office, particularly Microsoft Excel and PowerPoint

Que funções irão desempenhar

Responsibilities:


Handle internal and external escalations

Meet shift level SLAs

Team quality adherence

Maintain shift and team level reports, like attendance, performance etc.

Mentoring/coaching

Team level activities initiatives

Nurture talent and assign responsibilities

Motivate team members

Address issues pertaining attendance or unacceptable behavior

Administer quality and performance feedback to associates

Conduct Team huddle meetings

Training need identification

Process Improvement suggestions implementation

Prepare schedules

Enable successful implementation of HR policies and group objectives

Quais os benefícios oferecidos

to be discussed

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