Spanish VIP Account Manager

  • Full-time
  • 21-30 vagas
  • Expira em 12 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 12 dias
  • competitive
  • Malta
  • Outros Serviços, Marketing

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos



 

Requirements:


Fluent in English and Spanish

Around 1 year in Account Management or Customer Relationship Management dealing with high value VIP clients ideally in the Online Gaming sector

Knowledge of the Mexican market will be advantageous

An excellent understanding of VIP expectations and the need to deliver first-class service

Sales experience will be considered an advantage

Self-confident with the ability to build a good relationship with clients and colleagues

An open, honest, enthusiastic and resilient approach

Possess an analytical mind-set

Excellent reporting skills using Word, Excel and PowerPoint

Very well organized

Able to work on own initiative

 

What they offer:


Competitive salary

Comprehensive health insurance

Free lunch daily

Regular team events

A friendly, dynamic work environment - They believe that their employees are their main asset


Que funções irão desempenhar

Responsibilities:


Be the main point of contact for VIP clients

Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements

Coordinate retention calling campaigns including planning, execution and evaluation

Handle customers’ day to day queries and complaints, including out of hours, when necessary, in order to provide the VIP with a personal and tailor-made service

Follow up on specific customer cases and maintain a good relationship with customers

Collect and analyse information and data on customer segments and suggest changes for optimization

Evaluate and report VIP activities and performance on a daily/weekly/monthly basis

Quais os benefícios oferecidos

to be discussed

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