Spanish speaking Customer Support Agents

  • Full-time
  • 11-20 vagas
  • Expira em 24 dias
  • Competitive salary & relocation allowance
  • Full-time
  • 11-20 vagas
  • Expira em 24 dias
  • Competitive salary & relocation allowance
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

  •  At least 12 months of direct customer service experience required, preferably in contact centres in a B2C and/or B2B environment.
  • Good communication skills, both verbal and oral.
  • Excellent native level written and spoken communication skills in Spanish and English.
  • Be organized and able to learn new processes.
  • Strong attention to detail.
  • Ability to empathize with the client's case.
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays).
  • Shifts: 8AM to 8M, Monday to Sunday.

 

Que funções irão desempenhar

  • Answering to the customers queries via phone, e-mail, or chat, identifying the client's problem.
  • Troubleshooting them to find the solution.
  • Documenting each action you take and categorizing cases and possible bugs.
  • Provide general and technical support to customers who use any of our client's paid products.
  • Escalate complex problems according to defined procedures.

 

Quais os benefícios oferecidos

  • Competitive salary & relocation allowance.
  • Pleasant and inspiring working atmosphere.
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Professional development and clear career path.
  • Training & development opportunities.

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