Spanish speaker Supervisor for Philip Morris International (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

O que procura nos candidatos

• Bachelor’s Degree preferred;
• Must have at least 1 year of leadership experience in a contact center;
• Fluency in Spanish (C2 or native);
• Good knowledge of English (Level B2 minimum accepted);
• Demonstrated ability to coach, improve performance and develop individuals;
• Must be able to effectively communicate (both verbally and in written form);
• Ability to work independently and in a team environment to accomplish a common goal;
• Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
• Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
• Passion for service and developing customer loyalty;
• Strong multi-tasker and great stress/pressure management skills;
• Sensitivity toward corporate needs, employee goodwill and public image.

Que funções irão desempenhar

• Motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
• Be relentless while managing our customers’ issues;
• Assist in building a highly skilled team through participating in daily meetings and hiring decisions;
• Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
• Monitors contacts to identify areas of opportunity to improve performance and customer experience;
• Analyze data to identify performance trends and opportunities for continuous improvement;
• Work with associates to create meaningful development plans and deliver feedback;
• Resolves customer escalations as needed;
• Work with Account Manager to escalate issues.

Quais os benefícios oferecidos

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

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