Spanish speaker Supervisor for Philip Morris International (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Bachelor’s Degree preferred;
• Must have at least 1 year of leadership experience in a contact center;
• Fluency in Spanish (C2 or native);
• Good knowledge of English (Level B2 minimum accepted);
• Demonstrated ability to coach, improve performance and develop individuals;
• Must be able to effectively communicate (both verbally and in written form);
• Ability to work independently and in a team environment to accomplish a common goal;
• Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
• Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
• Passion for service and developing customer loyalty;
• Strong multi-tasker and great stress/pressure management skills;
• Sensitivity toward corporate needs, employee goodwill and public image.

Que funções irão desempenhar

• Motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
• Be relentless while managing our customers’ issues;
• Assist in building a highly skilled team through participating in daily meetings and hiring decisions;
• Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
• Monitors contacts to identify areas of opportunity to improve performance and customer experience;
• Analyze data to identify performance trends and opportunities for continuous improvement;
• Work with associates to create meaningful development plans and deliver feedback;
• Resolves customer escalations as needed;
• Work with Account Manager to escalate issues.

Quais os benefícios oferecidos

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

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