Spanish speaker Customer Delight Representative for Social Media (f/m/x)

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

Com uma equipa composta por mais de 12 000 colaboradores, de 97 nacionalidades, a Teleperformance Portugal presta serviços em 37 idiomas para algumas das mais prestigiadas marcas internacionais. A Teleperformance Portugal é uma das 25 melhores empresas para trabalhar na Europa em 2021, e foi ainda foi considerada 11 vezes como a melhor empresa para trabalhar em Portugal, distinções atribuídas pelo Great Place to Work Institute. A Teleperformance foi ainda considerada a empresa que mais cresceu em Portugal nos últimos três anos pelo Expresso, Informa D&B e Deloitte.

O que procura nos candidatos

  • Native level written and verbal communication skills in Spanish;
  • Good knowledge of English (B2 level) required;
  • Computer skills (basic skills mandatory, advanced skills like coding preferential);
  • Good analytic skills and logical thinking;
  • Excellent communication skills: verbal, written, listening skills;
  • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
  • Ability to multitask and work under pressure;
  • Availability Monday to Sunday, including rotating weekends.

Que funções irão desempenhar

  • Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients’ experience;
  • Identify and solve problems technical bugs and ads’ delivery issues;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
  • Provide vital product insights and feedback from our customers to engineering.

Quais os benefícios oferecidos

  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events;
  • Monthly and Quarterly Bonus.

Outros aspectos a referir

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business.

 


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