Spanish/Portuguese speaker Commerce for Microsoft (f/m/x)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

Com uma equipa composta por mais de 12 000 colaboradores, de 107 nacionalidades, a Teleperformance Portugal presta serviços em 37 idiomas para algumas das mais prestigiadas marcas internacionais. A Teleperformance Portugal é uma das 25 melhores empresas para trabalhar na Europa em 2021, e foi ainda foi considerada 11 vezes como a melhor empresa para trabalhar em Portugal, distinções atribuídas pelo Great Place to Work Institute. A Teleperformance foi ainda considerada a empresa que mais cresceu em Portugal nos últimos três anos pelo Expresso, Informa D&B e Deloitte.

O que procura nos candidatos

  • Native in Spanish and Portuguese;
  • Good English level (preferably B2);
  • Contact Center experience (preferably);
  • Previous experience with e-commerce platforms, specially billing;
  • Excellent demonstrated customer service skills;
  • Customer oriented;
  • Problem solving and anticipation skills (being able to prevent future problems);
  • Have an empathic and friendly profile;
  • Good time management and results oriented;
  • Microsoft Office proficient.

Que funções irão desempenhar

  •  Owning the customer questions and ensuring a timely response and resolution;
  • Providing troubleshooting and general support for the customer;
  • Identifying issues for escalation and routing accordingly;
  • Engagement with second- and third-line support teams;
  • May interact with other departments to ensure resolution of customer questions.

Quais os benefícios oferecidos

  • Excellent work opportunity in a leading multinational company;
  •  International career in a multicultural environment;
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Private health insurance since day one in the company;
  •  Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  •  Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;
  •  Free Portuguese language courses, sport activities and organized events.

Outros aspectos a referir

Are you interested in the technology industry? Don’t miss the opportunity to work with one of the most known multinationals in the world, Microsoft. As a Commerce you will provide complex billing and commerce assistance, by answering questions, providing diverse information to the end consumer, in both Spanish and Portuguese.

 


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