Spanish Customer Service for Social Media (m/f) Lisbon

Expira em: 26 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): a definir

Setor: Contact Centers

Função: Atendimento ao Cliente

Região: Lisboa





Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? 

Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.



Our Offer


•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments*; 

•  Initial flight expenses refund;*

•  Annually complementary return flight to your home country (within Europe);* 

•  Free Portuguese language courses, sport activities and organized events.

*For relocated applicants


Responsibility


•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;

•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;

•  Provide pre and post-sales support for all self-service products;

•  Provide product and tool support to enhance clients’ experience; 

•  Identify trends and solve problems facing multiple SMB clients;

•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.

•  Provide vital product insights and feedback from our customers to engineering.


Your Profile


•  Native Spanish Speaker;

•  Good knowledge of English (B2 level);

•  Familiarity with online advertising products and social media;

•  +1 year working in a customer service related role;

•  Excellent communication skills: verbal, written, listening skills;

•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

•  Experienced in Call Center environment / Customer Support role;

•  Ability to multi-task and work under pressure.



We are looking forward to receive your application.

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