Spanish Customer Service Advisor for Philip Morris (m/f)

Expira em: 25 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): A definir

Setor: Contact Centers

Função: Atendimento ao Cliente

Região: Lisboa





Are you interested in an exciting career in a growing and innovative company?

Then work with us!

Support our client from the tobacco industry and ensure an outstanding customer experience at every single opportunity.


Philip Morris International is THE worldwide leading tobacco company. The company's portfolio includes seven of the world's top 15 brands, including the best-selling cigarette brand. Recently the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device reached the customers of Philip Morris International.


Our Offer


•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments; 

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.


Responsibility


•  Customer support via telephone and email;

•  Effective support for questions regarding the use and maintenance of the iQOS device;

•  Provision of technical support in regards to the device or the PMI iQOS website;

•  Providing information and possible troubleshooting.


Your Profile


•  Fluent written and verbal communication skills in Spanish;

•  Moderate English skills (B2 level);

•  Demonstrates sympathy and empathy;

•  Excellent communication skills, interpersonal skills and team spirit;

•  Flexibility and resilience;

•  Fast learning capacity;

•  Experience in telephone customer service / call center environment (preferred).


We are looking forward to receive your application.

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