Spanish Customer Advisor for Airbnb - Portugal (Remote)

  • Full-time
  • 11-20 vagas
  • Expira em 21 dias
  • Competitive Wages
  • Full-time
  • 11-20 vagas
  • Expira em 21 dias
  • Competitive Wages
  • Portalegre, Castelo Branco, Guarda, Viseu, Viana do Castelo, Lisboa, Faro, Beja, Aveiro, Porto, Braga, Coimbra, Vila Real, Leiria, Évora, Setúbal, Santarém, Bragança , Permite-se o tele-trabalho
  • Contact Centers, Hotelaria, Atendimento ao Cliente, Apoio ao Cliente

Sitel Portugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

O que procura nos candidatos

Join the winners club.

 

Do you want to belong to a super team and help build the world’s most loyal travel community?
Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career?
Are you a Spanish native or fluent with strong English communication skills? 

We have the greatest challenge for you!
 
 
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
 
 
To be the best of the match as a customer service specialist, your goals will be:

 

  • Manage hosts and guests queries
  • Being able to present the best available solutions taking advantage of a community marketplace with millions of users
  • Join a specialized and open-mind team that offers support through written communication and phone
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

 

 

To be a winner in our league, you will need to be talented in the following:

 

  • Native or proficient level of Spanish (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal
  • Must hold EU citizenship or a valid work permit for Portugal

 


Champion’s Award Culture.

 

Looking forward to joining our league and rise the cup?

 

For our heroes the best prizes

  • Competitive wages and stability
  • Private healthcare insurance
  • Paid professional technical training
  • Monthly performance-based bonuses
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

 



#BeAChampion

 

We are calling up for our unbeaten team!
 
We want your talent. We will make you a champion.

 

Apply today!

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