SiteOps Support Engineer

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

The SiteOps Support Engineer will be part of a Network Operations Centre team, which is transitioning to a 24/7 service. Besides providing technical support to corporate customers, as part of this team our SiteOps Support Engineer will be responsible for monitoring and maintaining the hosted systems and setting up new deployments for scope of the SiteOps responsibilities. They will also be actively involved in driving DevOps processes and maintaining that existing systems run smoothly, in collaboration between product management, software engineering, and operations.

 

Our systems are Java-based applications run in clusters of Tomcat application servers on Linux environments. We also have applications running and releasing microservices, running on Kubernetes containers. 

 

Our SiteOps Support Engineer will bring a blend of technical and business knowledge to their role, along with great communication skills. They are a motivated team player who can see projects to completion, work independently, and assist fellow team members — even outside of their duties.

 

 


 

Requirements


B.Sc. in ICT, Engineering or equivalent qualification or a minimum of 2 years of experience in a similar role

Strong working knowledge of MySQL, Linux and Web Applications

Excellent troubleshooting skills

Good written and verbal communication skills

A can-do attitude and willingness to learn

Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management is considered an asset

Experience in the financial industry, including knowledge on PCI-DSS is considered an asset

Que funções irão desempenhar

Responsibilities


Troubleshoot day-to-day issues with application systems and integrated parties and provide support to customers and Service Desk using CRM  tools

Maintain operations and administer our clients’ proprietary and ancillary systems to meet all SLAs relating to system performance and uptime

Quickly assess an issue and provide clients with short and long-term courses of action

Contribute to all the release processes for all services focusing on reliability and agility

Form part of the on-call technical support team

Manage and prioritise incidents as they occur

Improve current tools that are used to facilitate system monitoring, identification, problem solving

Aid in automating release processes of all systems, using tools like Rundeck, Ansible and Puppet 

Maintain the automated monitoring at all levels: Hardware, networking, virtualisation, operating systems, databases, and all applications, on dedicated hardware or cloud, using tools such as Zabbix 

Work closely with other teams to deliver projects from initial concept to completion

Interact with third-party suppliers and other departments as required

Setup new environments and manage releases

Prepare documentation for tools and processes

Quais os benefícios oferecidos

to be discussed

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