Service Desk Analyst

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Malta
  • Outros Serviços, Administrativo

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:


Minimum 1 year experience working in an IT environment in a support function

Experience or qualification in desktop PCs hardware troubleshooting

Basic knowledge of MS Windows Server 2008/2012 and Active Directory

Basic knowledge of Linux systems

Good command of spoken and written English

Knowledge of MS Office

Working experience with Atlassian product (JIRA or Confluence)

Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a fast-paced environment

Proactive, flexible attitude to work with a willingness to constantly learn, review and improve skills and processes

High level of initiative, accountability, communication, attention to detail and ability to follow process and procedures

 

Desirable Skills:


Basic knowledge of SQL, Java, C# and Visual Basic

Any Computer Science / IT related qualifications

ITIL certified or experience working in ITIL environment

Interest in sports and sports wagering

 

Que funções irão desempenhar

Responsibilities:


Perform Event, Service Requests and Incident investigations, diagnosis and resolutions using proven methodologies, working in conjunction with other stakeholders as required

Provide technical support, troubleshooting and root cause analysis relating to application, product and system events and incidents, as well as fulfilling service request

Accept, manage and update events, incidents and service requests to ensure contracted Service Level Agreements are met, managing the Service Desk queue efficiently

Take ownership and responsibility of issues from start through to a successful resolution

Ensure the escalation of events, incidents, service requests as well as service disruption to other teams or third party contractors as when necessary and facilitate any issues to the point of resolution

Monitor, resolve or escalate a number of system alerts and run a number of routine health checks on the system and suggest improvements to alerts in order to pre-empt the occurrence of an incident

Develop technical knowledge of each system within company and specialized knowledge of certain nominated areas

Maintain adequate knowledge of operating systems and application software used to provide a high level of support

Maintain and consistently demonstrate a general knowledge of Company guidelines, processes, practices and procedures

Assist in all upcoming projects including testing, providing meaningful feedback and physical intervention as and when necessary.

Quais os benefícios oferecidos

to be discussed

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