Service Desk Agent with English&Finnish

  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • Salário competitvo
  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • Salário competitvo
  • Lisboa , Permite-se o tele-trabalho
  • Tecnologias de Informacao, Atendimento ao Cliente

Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others.


Que funções irão desempenhar

Role Purpose:

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.


Key Accountabilities:


• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place.usiness Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Quais os benefícios oferecidos

At Fujitsu, you will enjoy:

  • Competitive salary and bonuses
  • Employment with the possibility of a permanent contract
  • Life insurance and private health insurance extensive to family members for free and since the first day of employment
  • Work life balance with part-time/full-time schedules available and 25 annual leave days
  • International career in a dynamic and enthusiastic environment
  • Training and internal career progression plan upon hiring
  • Several discounts available with our partners
  • Training and international career progression plan upon hiring
  • Dynamic and enthusiastic work environment with colleagues from more than 60 countries
  • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
  • Great Facilities at Central locations well served by public transportation, bicycle access and services
  • If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.
  • Remote Working Available
  • Possibility of working abroad until 3 months
  • An IKEA voucher to help you build your own home office
  • …and much more!

Outros aspectos a referir

Shape your world and work your way


Our purpose is to make the world more sustainable by building trust in society through innovation. This is our way of working and our vision for the future.


To do this, we need more people who share our vision for the future. People who recognize the vital role technology plays in making the world a better place. People who can shape the way the world lives and works. People like you.


Technology has the power to change the world. It has accelerated our knowledge, opened our eyes to new possibilities and transformed everything we do. But it’s the collaboration of technology and people that can change the world, for good.


So if you want to work with teams who achieve together, and with technology that is shaping the way the world learns, travels, buys, lives and works, come and shape your world at Fujitsu.

We are a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.


We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.

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