Senior Sales Operations Manager for Google Ads (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 24 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 24 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Solid and senior experience managing sales operations and teams;

• Experience in the BPO or customer service industry;

• Experience managing client-company relationships, KPIs, budget, margin and P&L;

• Fluency in English (minimum C1);

• Bachelor´s degree;

• Outstanding leadership and interpersonal skills;

• Excellent communication skills with different types of stakeholders;

• Passionate about sales and technology;

• Analytical and strategic capability;

• Professional maturity and stress management;

• Planning and Organizing;

• Capacity to innovate.

Que funções irão desempenhar

• Manage the operation and being responsible for strategic decision-making;

• Defining and implementing action plans to achieve the expected results, working as a focal point between the client and Teleperformance;

• Actively collaborate with various corporate departments such as Quality, Training, WFM, IT, Recruitment;

• Operational contact for the client, including organizing reviews;

• Driving the P&L;

• Coaching and leading the team (Assistant Operations Managers, Supervisors and Sales Agents);

• Promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by our client;

• Manage the sales operation working towards team KPI’s and sales targets.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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