Senior Sales Operations Manager for Google Ads (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

O que procura nos candidatos

• Solid and senior experience managing sales operations and teams;

• Experience in the BPO or customer service industry;

• Experience managing client-company relationships, KPIs, budget, margin and P&L;

• Fluency in English (minimum C1);

• Bachelor´s degree;

• Outstanding leadership and interpersonal skills;

• Excellent communication skills with different types of stakeholders;

• Passionate about sales and technology;

• Analytical and strategic capability;

• Professional maturity and stress management;

• Planning and Organizing;

• Capacity to innovate.

Que funções irão desempenhar

• Manage the operation and being responsible for strategic decision-making;

• Defining and implementing action plans to achieve the expected results, working as a focal point between the client and Teleperformance;

• Actively collaborate with various corporate departments such as Quality, Training, WFM, IT, Recruitment;

• Operational contact for the client, including organizing reviews;

• Driving the P&L;

• Coaching and leading the team (Assistant Operations Managers, Supervisors and Sales Agents);

• Promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by our client;

• Manage the sales operation working towards team KPI’s and sales targets.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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