Sales Trainer for Philip Morris International (m/f)

Expira em: 23 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!

Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): a definir

Setor: Contact Centers

Função: Formação, Vendas

Região: Lisboa

As a Sales Trainer you will be dedicated to a contact centre campaign and be responsible for analysing its team’s sales results, performance and development, in order to provide it with the necessary training/coaching to assure their best results. You will have a key impact on our agents’ success.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.


•  Training newcomers;

•  Developing training programs;

•  Proving continuous training;

•  Providing Product Training;

•  Providing Sales Coaching to agents and team leaders.

Your Profile

•  Sales Training experience, preferably in a Contact Center environment (mandatory);

•  Experience in process mapping; Experience in evaluate the employees knowledge level;

•  Experience developing content, role plays, scenarios;

•  Additional knowledge of other languages is a plus;

•  Fluency in English, minimum C1 level (mandatory);

•  Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);

•  Higher Education (preferred);

•  Sales techniques;

•  Team player;

•  Excellent verbal and non-verbal communication skills;

•  Good time management;

•  Detail orientation;

•  Be able to keep track on the schedules of the trainings of different waves.

Join us! Be part of a multicultural environment.

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