Russian Travel Advisor for Expedia (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): a definir

Setor: Turismo, Contact Centers

Função: Atendimento ao Cliente

Região: Lisboa





We’re supporting some of the most well-known brands in the on-line travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be.


Expedia is one of the leading online travel agencies worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels. com and hotwire united over the past years, offering a variety of solutions for all the needs of travelers. Together with its affiliates Expedia is responsible for over 100 locations in more than 60 countries.


Our Offer


•  Excellent work opportunity in a leading multinational company;

•  Stable work and career progression;

•  Intensive training and integration phase;

•  Private health insurance after 6 months of employment;

•  Fixed-term, renewable employment contract;

•  Long-term career opportunities;

•  Free organized sport activities and events.


We are looking forward to receive your application.


Responsibility


•  Assist customers while online booking of hotels, holiday packages and other travel-related services;

•  Telephone booking of services / sales (for incoming customer calls only);

•  Provide helpful and effective service for both “in travel” and “post travel” concerns;

•  Assist customers with questions regarding payment, changes, cancellation or any other concerns.


Your Profile


•  Native level of spoken and written Russian (mandatory);

•  Good level of English (preferably B2);

•  Passionate about traveling;

•  Familiarity with the travel industry (popular destinations, airlines, hotel chains);

•  Contact Center experience is a plus;

•  Good working knowledge of computers, MS Office and common internet applications;

•  Excellent communication skills and interpersonal skills;

•  Authorization to work within the EU (mandatory);

•  Eligible to work in Portugal.


We are looking forward to receive your application.

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