Russian Hotel Reservation & Sales Specialist (m/f)

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • A definir
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • A definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

We're looking for a sales expert providing travel advice, reservations solutions and partner offers in a contact center environment.

Empowered to make creative decisions, using tools and market insight that will

deliver on the unique travel needs of our guests, to drive revenue for our hotel partners and customer brand loyalty. Passionate for learning and developing to be the best in an ever-evolving role.

The main purpose of the InterContinental Hotels Group (IHG®) is to create Great Hotels Guests Love®. With 710,000 rooms in over 5,000 hotels in nearly 100 countries is IHG one of the most prestigious and well-known hotel brands in the world. The 12 great, distinctive hotel brands are offering distinctive experiences to each different client allowing everyone a great night’s sleep.

Our Offer

•  Excellent work opportunity in a leading multinational company;

•  Stable work and career progression;

•  Intensive training and integration phase;

•  Private health insurance after 6 months of employment;

•  Reimbursement of your initial flight costs after 9 months and airport pick up; 

•  Annually complimentary return flight to your home country (within Europe);* 

•  Possibility to live in one of our company apartments;

•  Complimentary organized sport activities and events.


•  Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;

•  Provide a seamless customer experience through effective use of information and tools. Answering questions regarding prices, hotel details, reservation or payment conditions;

•  Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;

•  Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.

Your Profile

•  Native level of written and verbal communication skills in Russian;

•  Good knowledge of the English language;

•  High school diploma or higher (preferred);

•  Hotel/travel experience desired;

•  Previous call center experience in a sales and/or customer service capacity;

•  Strong customer service skills;

•  Good communication skills;

•  Social intelligence – empathy, self-awareness, cultural sensitivity;

•  Strong web-based navigation skills;

•  Ability to embrace technological and organizational changes;

•  Ability to use tools and resources to represent the geographical needs of the caller;

•  Authorization to work within the EU (mandatory);

•  Eligible to work in Portugal.

 We are looking forward to receive your application.

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