Russian Customer Support - Work Abroad (m/f)

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • A definir
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • A definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!


Your Role


We are looking for people with passion, new talents who are looking forward to build a successful career here in Portugal.

Become part of our customer service team and use your chance to start an international career. For applicants from all over Europe, we have prepared a transfer package which among other things includes a room in a corporate apartment, the refund of your flight to Lisbon, one free annual flight to your homeland and versatile administrative support directly after your arrival in Portugal.


Our Client


We support world-famous brands such as Expedia, Facebook, Wish and many more in the customer service area.


Responsibility


Competent, friendly and efficient - that is how professional customer service looks today. Be it per phone, e-mail or even chat, you will be our customers´ first point of contact. 

Depending on the client, you will act in different industries and you will focus, among others, on tasks such as:

•  Customer support for bookings, purchases, or goods;

•  Assistance with concerns regarding payment transactions and questions about customer accounts;

•  Technical Support for a number of pc-related issues;

•  Professional management of changes, adjustments, complaints and any other customer concerns.


Your Profile


•  Native level of written and verbal communication skills in Russian and good understanding of English (B1 Level);

•  Good computer and internet skills;

•  Fast learning capacity;

•  Excellent communication skills, interpersonal skills and team spirit;

•  Goal-oriented work;

•  Flexibility and resilience;

•  Authorization to work within the EU (mandatory);

•  Eligible to work in Portugal;

•  Experience in telephone customer service / call center environment (preferred).


Our Offer


•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments;

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe); 

•  Free Portuguese language courses, sport activities and organized events.


Join us! Be part of a multicultural environment.



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