Russian and Ukrainian speaker Supervisor for Social Media project (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

O que procura nos candidatos

• Russian and Ukrainian native/nearly native speaker and fluency in English (minimum B2);

• VISA permit that allows the person to work in Portugal (mandatory);

• Experience managing teams in a contact center environment (preferable);

• Open to new technologies and social media;

• Ability to identify and grow talent, lead, motivate and coach direct reports;

• Proven ability to establish and develop effective teams, manage their performance;

• Proven ability to identify training needs and support development of programs;

• High level of integrity as demonstrated personally and professionally;

• Proven ability to coach in one-on-one and also in a team setting;

• Able to adapt quickly to changes in workflow;

• Proficient in conflict management;

• Outstanding customer service skills;

• Demonstrated proficiency in multi-tasking and prioritization.

Que funções irão desempenhar

• Ensuring the team’s development, monitoring and evaluation;

• Motivating the team;

• Managing the team daily, according to internal policies;

• Ensuring the accomplishment of the Key Performance Indicators;

• Developing action plans for continuous improvement.

Quais os benefícios oferecidos

•  Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Relocation package;

•  Annually complementary return flight to your home country (within Europe); 

•  Free Portuguese language courses, sport activities and organized events.

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