Russian and Ukrainian speaker Supervisor for Social Media project (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Russian and Ukrainian native/nearly native speaker and fluency in English (minimum B2);

• VISA permit that allows the person to work in Portugal (mandatory);

• Experience managing teams in a contact center environment (preferable);

• Open to new technologies and social media;

• Ability to identify and grow talent, lead, motivate and coach direct reports;

• Proven ability to establish and develop effective teams, manage their performance;

• Proven ability to identify training needs and support development of programs;

• High level of integrity as demonstrated personally and professionally;

• Proven ability to coach in one-on-one and also in a team setting;

• Able to adapt quickly to changes in workflow;

• Proficient in conflict management;

• Outstanding customer service skills;

• Demonstrated proficiency in multi-tasking and prioritization.

Que funções irão desempenhar

• Ensuring the team’s development, monitoring and evaluation;

• Motivating the team;

• Managing the team daily, according to internal policies;

• Ensuring the accomplishment of the Key Performance Indicators;

• Developing action plans for continuous improvement.

Quais os benefícios oferecidos

•  Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Relocation package;

•  Annually complementary return flight to your home country (within Europe); 

•  Free Portuguese language courses, sport activities and organized events.

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