RPA Business Analyst (m/f) Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Suporte IT

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

O que procura nos candidatos

• Previous experience in Business / Systems Analysis or Quality Assurance;

• Lean six sigma experience is preferred;

• Proven experience in eliciting requirements and testing;

• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools;

• Basic knowledge in generating process documentation;

• Strong written and verbal communication skills including technical writing skills;

• Higher Education Degree – preferential;

• Advanced level of English (minimum C1);

• Previous experience in Business / Systems Analysis or Quality Assurance.

Que funções irão desempenhar

• Define configuration specifications and business analysis requirements;

• Conduct Process diagnostics & opportunity identification;

• Define requirements;

• Help design, document and maintain system processes;

• Creating Business Case and ROI which can be submitted for review and approvals;

• Create Target Operating Model.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Free organized sport activities and events every month.

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