Responsible Gaming Analyst

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Competitive
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Competitive
  • Malta
  • Outros Serviços, Estrategia / Planeamento

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


Skills & Qualifications: 

  • Solid knowledge of Swedish and Maltese gambling social responsibilities requirements
  • Background in the online gambling industry
  • Experience assessing risk and regulatory concerns
  • Good problem solving and decision making skills
  • Proven experience in leading/influencing others
  • Effective networking skills
  • Data analyzing and report writing skills
  • Understanding of data driven analytics
  • Great planning, organizational and analytical skills
  • Good understanding of a review/iterate/improve approach
  • Ability to communicate effectively with senior stakeholders


Que funções irão desempenhar

Responsibilities:

  • Management of the Responsible Gambling duties.
  • Making informed decisions determining appropriate mitigation actions for any risk identified.
  • Act as point of contact for escalations for Responsible Gambling cases and complaints.
  • Monitor social responsibility triggers (automated and manual) which are activated by player’s activities.
  • Use the company’s guideline to apply the adequate social responsibility measures once RG triggers have been activated.
  • Follow up on any social responsibility measures taken.
  • Recognizes type of customer who need to be logged and reported to the appropriate level of staff and which may trigger customer interaction at an appropriate moment.
  • Identify customers who are demonstrating signs of agitation, distress, intimidation, aggression or other behaviours that may inhibit customer interaction.
  • Proactively schedule outbound calls to identified players and make them aware of our protection tools available to them.
  • Use of all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction.
  • Communicate effectively with overlapping departments such as customer service department, fraud, payment protection team, CRM, casino and sportsbook.
  • Review internal policies and procedures to ensure that they are compliant with all statutory or legal requirements. Keep up to date with regulatory changes ensuring we are being compliant.
  • Monitor best practice across our industry and suggest improvements to our strategies for our client.

Quais os benefícios oferecidos

To be discussed

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