Responsible Gaming Analyst

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Administrativo

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 

Responsibilities:


Management of the Responsible Gambling duties.

Making informed decisions determining appropriate mitigation actions for any risk identified.

Act as point of contact for escalations for Responsible Gambling cases and complaints.

Monitor social responsibility triggers (automated and manual) which are activated by player’s activities.

Use the company’s guideline to apply the adequate social responsibility measures once RG triggers have been activated.

Follow up on any social responsibility measures taken.

Recognizes type of customer who need to be logged and reported to the appropriate level of staff and which may trigger customer interaction at an appropriate moment.

Identify customers who are demonstrating signs of agitation, distress, intimidation, aggression or other behaviours that may inhibit customer interaction.

Proactively schedule outbound calls to identified players and make them aware of our protection tools available to them.

Use of all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction.

Communicate effectively with overlapping departments such as customer service department, fraud, payment protection team, CRM, casino and sportsbook.

Review internal policies and procedures to ensure that they are compliant with all statutory or legal requirements. Keep up to date with regulatory changes ensuring we are being compliant.

Monitor best practice across our industry and suggest improvements to our strategies for our client.

 


Que funções irão desempenhar

Skills & Qualifications: 


Solid knowledge of Swedish and Maltese gambling social responsibilities requirements

Background in the online gambling industry

Experience assessing risk and regulatory concerns

Good problem solving and decision making skills

Proven experience in leading/influencing others

Effective networking skills

Data analyzing and report writing skills

Understanding of data driven analytics

Great planning, organizational and analytical skills

Good understanding of a review/iterate/improve approach

Ability to communicate effectively with senior stakeholders

 

Quais os benefícios oferecidos

to be discussed

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