Responsible Gambling Manager

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Administrativo

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:


Experience in a similar role managing a Responsible Gambling team

Fluent in English both written and spoken; Fluent German skills are desirable but not a requirement

Possess a high level of proficiency with Microsoft Office, especially with Excel; Experience with pivot tables, creating graphs and charts, and mining for appropriate information

Excellent communication skills, both written and verbal, and strong negotiation skills to influence internal and external stakeholders

A good understanding of analyzing data and always keep an eye on KPIs and SLAs

Able to work under pressure against tight and changing deadlines

Possess advanced problem-solving skills

A positive attitude and an insipiring leadership style, able to encourage a collaborative, professional and inclusive culture and have the ability to motivate your colleagues and develop your team

Que funções irão desempenhar

Responsibilities:


Supervise the day-to-day operational workflow of the RG team, in line with SLAs and KPIs; This will include both online and retail B2C cases

Manage the scheduling for the RG Analysts, perform team and individual quality checks and provide regular training for the team

Ensure that quality schemes are carried out on a monthly basis

Update departmental procedures regularly, aligning processes and ensuring an effective communication flow within the Customer Operations management team

Review effectiveness of minor protection / player protection throughout Customer Operations and be the First Line of Defence, identifying risks and proposing appropriate mitigations

Support with any audit processes and act as a point of contact for external stakeholders (ADR, authorities) for RG based queries, when required

Quais os benefícios oferecidos

to be discussed

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