QA Analyst

Expira em: 27 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.



Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): DOE

Setor: Outros Serviços

Função: Finanças

Região: Malta




Responsibilities:

  • Remain up to date with all Policies /Procedures and internal systems.
  • Share and circulate knowledge base with new and existing staff.
  • Ensure all processes and procedures are kept up to date.
  • Together with the Talent and Development manager and the training team should work to continuously improve our training program with the aim to becoming a center of excellence.
  • Adhering to all company policies, procedures and regulations as well as following the industry standards and codes of conduct.
  • Monitor and produce reports on complaints and escalations for Talent and Development managers review.
  • Responsible for AML checks (Eastnet approvals), acting in line with any compliance/fraud and risk procedures.
  • Responsible for any Escalations, including all correspondence with external departments (legal, compliance), quality of response.
  • Responsible for logging all escalations.
  • Responsible for creating and maintaining a bank of responses together with legal, and procedures on how to deal with HIGH RISK situations
  • Responsible for Complaints, process ownership, maintaining complaint logs, producing monthly reports on complaints by category indicating training requirements to Talent and Development Manager
  • Responsible for creating and maintaining a bank of responses, working with senior agents, to ensure complaints are dealt with in a timely manner with thorough investigation and follow through with corrective actions. 

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