Project Manager/ Marketing Expertise (m/f) Lisbon

Expira em: 26 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Gestão, Marketing

Região: Lisboa





We are looking for a Project Manager/Marketing Expertise that will be analyze requirements, develop action plans, plan their implementation and ensure stakeholders adherence and compliance with the deadlines; and be able to think, create, execute, measure and report the campaigns effectiveness.


Our Offer

• Excellent work opportunity in a leading multinational;

• Stable work and career progression;

• Free organized sport activities and events;

• Relocation and integration program for foreign applicants.


Responsibility

• Business analysis of on-going projects, connecting business units and the remaining areas, defining processes and solutions for the upgrade of the operations’ quality, price reduction and general optimization;

• Business objectives’ analysis, requirements’ specification and follow-up of the implementation of new services or campaigns;

• Analysis of the business guidelines and solutions development for the optimization of the company’s current resources, such as databases, telecommunications or others;

• Devise B2C (business to consumer) or B2B (business to business) integrated marketing campaigns with the aim of acquiring and retaining customers;

• Manage the implementation, tracking and measurement of marketing campaigns;

• Work within a budget and report any overspend;

• Deliver regular reports of campaign results and evaluation of KPIs;

• Maintain regular measurement of the ROI of campaigns;

• Collect and use data to inform new campaigns and the evaluation of existing campaigns.


Your Profile

• Degree in Engineering, Management, Computer Sciences and Marketing;

• Fluent in Portuguese and English (mandatory);

• Previous experience as a Project Manager and Marketing (mandatory);

• Previous Contact Center or BPO experience (preferable);

• Strong experience with MS Office (namely MS Excel) and MS Project;

• Strong negotiation and conflict mediation abilities;

• Organized, goal oriented;

• Be able to work with a budget, meet deadlines for multiple projects and ensure ROI on marketing campaigns. You will need to manage the organization’s output effectively and intervene if things are going off-track;

• A challenging combination, perhaps, but you need to be good with numbers. You will need to acquire data and use it to target selected groups, as well as analyze the success or otherwise of campaigns.


We are looking forward to receive your application.

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