Portuguese/English speaking Customer Support Specialist

Expira em: 2 dias

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Atendimento ao Cliente

Região: Lisboa




Responsibilities:

  • Provide 1st level general support by mail and electronic to customers and partners or assure a proper escalation to the 1st level technical support: support on on-line self service tools
  • Responsible for answering incoming e-mails, web based tickets and prioritizing customer’s support needs
  • Support ticket management: enter, change, manage requests related to support tickets in cooperation with IT Staff.
  • Provide support to the customers for solving the complaints
  • Proactive information communication
  • Complete documentation and follow up on all commitments and customer details
  • Actively create/modify CRM and knowledge databases
  • Collaborate with Marketing on new product launches
  • Ongoing proactive research and learning about new products, technologies and applications
  • Participate in the interaction centre’s continuous improvement process
  • Liaise among customers, after-sales and marketing

 
Requirements:

  • Education: High School or University studies in a technical field will be an advantage
  • Fluent in Portuguese and English
  • Previous experience in customer support or sales is desirable
  • Previous experience in the electrical field is an advantage
  • Ability to multi task (logging queries while speaking with customers)
  • PC skills (Microsoft, Windows, ERPs)
  • Capacity to learn basic technical concepts is essential
  • Excellent interpersonal, communications and time management skills
  • Ability to work on own initiative, but also part of a team
  • Strong verbal and written communication skills are required.
  • Flexible and having the ability to learn quickly
  • Previous CRM experience an advantage

Ofertas relacionadas