Que funções irão desempenhar

Our client based in Athens is growing their Team! They are looking for Customer Service Agents to report to the Team Leader and be part of their dynamic Team.

Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you will be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

Main responsibilities:

• Answer incoming communications from customers (e-mail, chat and telephone)
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience. 

Requirements:

• Fluent in Czech and English
• 6 months or more of customer services experience (preferable)
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• Outstanding problem-solving skills.

Quais os benefícios oferecidos

• Health and life insurance
• Paid and ongoing training
• Possibility for hybrid mode after the first 2 months, depending on performance and during covid situation
• 25 days of annual leave (5 days extra than usually in Greece)
• Permanent contract