O que procura nos candidatos

·       Polish native or advanced level

·       English advanced level (minimum C1)

·       No employment termination due to just cause in work history

·       Knowledgeable in Windows based and Microsoft Office Applications

·       Secure handling of IT systems

·       Excellent listening and written/oral communication skills in supported languages

·       High passion for automotive topics and digital technologies

·       Make empowerment business decisions with little guidance

·       Demonstrate out of the box thinking in order to resolve customer concerns

·       Proficient documentation and note taking; must be able to clearly document information

·       Maintain a clear understanding of policy and procedures and warranty coverage

·       Understand the geography of the respective markets working for and being able to identify regions and provinces

Que funções irão desempenhar

·       We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.

·       Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)

·       Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)

·       Outbound support (e.g. related Smart Mobility or e-Performance Services)

·       Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)

·       Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)