SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.
· Polish native or advanced level
· English advanced level (minimum C1)
· No employment termination due to just cause in work history
· Knowledgeable in Windows based and Microsoft Office Applications
· Secure handling of IT systems
· Excellent listening and written/oral communication skills in supported languages
· High passion for automotive topics and digital technologies
· Make empowerment business decisions with little guidance
· Demonstrate out of the box thinking in order to resolve customer concerns
· Proficient documentation and note taking; must be able to clearly document information
· Maintain a clear understanding of policy and procedures and warranty coverage
· Understand the geography of the respective markets working for and being able to identify regions and provinces
· We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.
· Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
· Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
· Outbound support (e.g. related Smart Mobility or e-Performance Services)
· Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
· Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)