Polish Customer Support Advisor

  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • Competitive Salary
  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • Competitive Salary
  • Lisboa
  • Contact Centers, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Native Polish

Advanced level of English (at least C1) both verbal and written

No employment termination due to just cause in work history

Knowledgeable in Windows-based and Microsoft Office Applications

Secure handling of IT systems

Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

High passion for automotive topics and digital technologies

Make empowerment business decisions with little guidance

Demonstrate out of the box thinking in order to resolve customer concerns

Proficient documentation and note-taking; must be able to clearly document information

Maintain a clear understanding of policy and procedures and warranty coverage

Understand the geography of the respective markets working for and being able to identify regions and provinces

High-speed internet access and appropriate conditions for remote work

Que funções irão desempenhar

Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Drive, etc.)

Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)

Outbound support (e.g. related Smart Mobility or e-Performance Services)

Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)

Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

Meet and exceed our service quality goals, compliance regulations and productivity targets

Create amazing experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

Quais os benefícios oferecidos

•    Competitive wages and stability

•    Private healthcare & dental insurance (after six months of employment)

•    Continuous learning/development opportunities and competitive career opportunities

•    A safe, friendly, creative, innovative and technological organization

•    International and multicultural environment

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