Polish and Russian Speaker Supervisor for Hotels Project (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Fluency in Polish and Russian (C2 or native) (mandatory);

• Fluency in English (B2 spoken and written);

• Experience in managing sales teams in a contact center environment (mandatory);

• Previous Customer Support experience;

• Fluency in a second language as French, German, or Italian is a plus; 

• Demonstrated ability to coach, improve performance and develop individuals;

• Previous experience with Travelling and Tourism (preferred);

• Must be able to effectively communicate (both verbally and in written form);

• Ability to work independently and in a team environment to accomplish a common goal;

• Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;

• Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;

• Good level of knowledge in Excel and MS Office;

• Strong multi-tasker and great stress/pressure management skills;

• Sensitivity toward corporate needs, employee goodwill, and public image.

Que funções irão desempenhar

• Educate, motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;

• Be a relentless advocate for our customers and their issues.  Never rests until they have resolved the customers issue and regained their confidence in our brands; 

• Assist in building a highly skilled team through participating in interviews and hiring decisions;

• Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;

• Monitor contacts to identify areas of opportunity to improve performance, customer experience and ensure that SOP’s are followed;

• Analyze data to identify performance trends and opportunities for continuous improvement;

• Work with associates to create meaningful development plans and deliver feedback;

• Resolves customer escalations as needed;

• Work with Account Manager to escalate issues.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe); 

• Free Portuguese language courses, sport activities and organized events.

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